Privacy Notice General Enquiries

B11 Education Ltd (part of Premier Education Group Ltd) | Potential customer (enquiry) privacy notice

The purpose of this privacy notice is to explain how B11 Education Ltd (B11) processes personal data to fulfil its data protection responsibilities with respect to enquiries about our services.

The role of B11 in data protection terms is that of a data controller where it determines the purpose and use of personal data collected. Once received it becomes the responsibility of the B11 privacy manager (PM) to ensure that it is processed in accordance with the latest UK and EU data protection legislation.

The PM can be contacted by email using [email protected] or by writing to the head office at B11 Education, The Old Apple Store, Church Road, Shropham, Norfolk, NR17 1EJ.

The personal data being processed by B11 will be enough to respond to your enquiry and to ensure that B11 can provide a detailed and bespoke response. As such B11 will collect sufficient contact information data to enable us to respond to your enquiry.

Please note that if you decline to provide the information we ask for, it may not be possible to respond to your enquiry as quickly as possible, or to provide a bespoke solution to your enquiry. 

B11’s duty of confidentiality means that B11 staff will treat personal data collected as part of enquiries about our services with due respect and in confidence. It is only disclosed to staff that need to know it. B11 uses reasonable organisational and technical measures to ensure personal data is kept secure. B11 also expects the same duty of confidentiality of all third parties with whom it shares personal data, including contractors. Sharing is kept to a minimum and the list of organisations that might receive your personal data is reviewed regularly. 

The processing of personal data by B11 shall be processed in accordance with the six principles of data protection and always against a lawful basis. Such instances are described below:

  • To respond to your enquiry including to gather additional information in order to provide a detailed quotation or proposal
  • To provide information about our services including offers available and updates to the services we provide and
  • When processing a pre-defined purpose for which your consent has been sought and recorded prior to that processing commencing

It should be noted that where consent has been requested and given, you may notify us when you wish to withdraw it at any time.

B11 do NOT process special categories of data in relation to an enquiry about our services. If this is necessary for separate activities, we will provide you with an appropriate privacy notice at that time.

B11 will share personal data, but only when absolutely necessary, with some or all of the following third parties:

  • Premier Education, our parent company
  • B11 consultant(s) in order to provide a detailed response to your enquiry

B11 will process your data within the European Economic Area (EEA). First line personal data processing takes place in the UK, but it is backed up using reputable cloud service providers in the USA.

B11 follows a retention schedule to determine the length of time it holds different types of personal data. Whilst your enquiry is still live, all routine correspondence and contact data will be retained.

At the end of the retention periods B11 will either return, destroy or delete your personal data and any associated emails or relevant documentation for which B11 has no lawful basis to retain. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. It should be noted that B11 allows up to 3 months after the retention period has ended, to complete the action.

The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations), For convenience, these rights are shown below:

  • Right to be informed as to how your personal data is being processed by B11 – this is done through this privacy notice
  • Right to access your personal data held by B11 which is done by making a ‘Data Subject Access Request’ (DSAR) to the B11 privacy manager
  • Right to rectification of your personal data if you believe B11 has collected it incorrectly or it needs to be updated
  • Right to erasure of your personal data for which B11 no longer has a legitimate purpose to process
  • Right to restrict processing under certain circumstances, during which time your personal data but will be out of operational use until the related matter is resolved
  • Right to data portability of your personal data in a machine-readable version, as you have provided but only applicable to data provided with your consent or under contract
  • Right to object to B11 processing your personal data for which it does not have a legal or contractual obligation
  • Rights related to automated decision making and profiling (however B11 does not use these techniques in its decision making)

Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website:

Raising concerns, exercising rights or making queries about B11’s processing of your personal data can be done by contacting [the B11 privacy manager. Please be aware that B11 will need to verify your identity before responding fully to your request. Alternatively, you may wish to contact the ICO directly, using the details provided above.



May 2022