Terms and Conditions

Effective from 1 July 2020. Please note that these ‘Terms and Conditions’ may be subject to change without notice.

1. In-school services

1.1. Bookings

1.1.1. All bookings for B11 services and in-school training should be made through [email protected]
1.1.2. In-school training is for up to 30 places unless agreed otherwise in advance. The full amount is due even if all spaces are not filled. Additional places are subject to additional charges. Clients may not charge others to attend the course at levels that generate a profit for the client.
1.1.3. All enquiries will be provided with a quotation stating the services to be supplied, the date(s) of delivery, the name of the consultant or trainer providing the service and the cost. All costs are subject to VAT at the prevailing rate. Where necessary, travel and expenses will either be included within this price or clearly stated as an additional charge.
1.1.4. Upon acceptance of a quotation, a job reference number will be issued by B11 and, if a purchase order is to be issued, this should be provided to B11 as soon as possible.

1.2. Invoicing and payment

1.2.1. A non-refundable deposit of 25% to secure the named consultant / trainer on the dates agreed, is due at the time of booking.
1.2.2. For individual pieces of work, the balance will be invoiced upon completion of the training or on submission of the draft visit report, as appropriate.
1.2.3. Where the quotation covers multiple visits or support to several schools, the balance will be invoiced for payment in monthly instalments over the relevant academic year. This will usually be across the remaining months between September and June.
1.2.4. All payments must be made in pounds sterling, preferably by BACS transfer.
1.2.5. Payments must be made within 30 days of the date of the invoice or, for payments in instalments, on the last day of each calendar month.
1.2.6. If any payment to B11 Education Ltd remains outstanding beyond the due date, B11 may:

  • charge interest on the overdue amount at 8% per annum above the Bank of England base rate
  • charge compensation and reasonable costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 and modified by the Late Payment of Commercial Debt Regulations (2013).

1.3. Cancellations and rescheduling

1.3.1. All requests for cancellations or rescheduling must be made in writing and sent to [email protected]
1.3.2. The appropriate cancellation charge will apply based on the cost of your booking, as shown below (the 25% deposit will be discounted from any charges due).

  • More than eight weeks – no additional charge.
  • Between two and eight weeks – 50% charge.
  • Less than two weeks – 100% charge.

1.3.3. Requests to amend the date of visit made two or more weeks in advance, will normally be rescheduled at no additional charge.
1.3.4. Requests to amend the date of visit made within two weeks will normally be rescheduled at full cost to the school.
1.3.5. In exceptional circumstances, such as an inspection by Ofsted, part or all of these charges may be waived at B11’s discretion.
1.3.6. Rescheduling at the request of B11 will not incur any charges. Substitution of the consultant may be offered as an alternative.

1.4. Restrictions

1.4.1. Recognising the value of our trainers and consultants (including employees of schools who are seconded to B11) (Consultant), the school will not, either directly or indirectly, during any training or visit or within 12 months after such training or visit:

  • 1.4.1.1. offer to employ or engage or otherwise endeavour to entice away from B11 (or in the case of a secondee, its employer) any Consultant; or
  • 1.4.1.2. employ or engage any Consultant.

1.4.2. Each of the restrictions in (a) and (b) above is intended to be separate and severable. If either of the restrictions shall be held to be void but would be valid if part of their wording were deleted, such restriction shall apply with such deletion as may be necessary to make it valid or effective.

2. Training course places

These terms and conditions apply to individual bookings onto training courses organised by B11. Training provided to a school or other partner are covered under section 1 in-school services.

2.1. Bookings

2.1.1. All bookings for B11 services and training should be made through [email protected]
2.1.2. Before booking please check that the training content and location meet your requirements.
2.1.3. Upon receipt of your booking, a job number will be assigned to you for the place(s) booked and your place(s) will be held until payment is due.

2.1.4. Two weeks before the training date all delegates will be sent a confirmation email with joining instructions no more than one week later.

2.2. Invoicing and payment

2.2.1. Course fees are payable at the time of booking at which point an invoice will be raised.
2.2.2. All payments must be made in pounds sterling, preferably by BACS transfer.
2.2.3. Payments must be made within 15 days of the date of the invoice.
2.2.4. Anyone wishing to make a payment by card should contact 08455 195 811.
2.2.5. If any payment to B11 Education Ltd remains outstanding beyond the due date, B11 may:

  • charge interest on the overdue amount at 8% per annum above the Bank of England base rate
  • charge compensation and reasonable costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 and modified by the Late Payment of Commercial Debt Regulations (2013).

2.3. Cancellations and rescheduling

2.3.1. All requests for cancellations or rescheduling must be made in writing and sent to [email protected]
2.3.2. Due to the requirement to book venues well in advance, we are forced to apply cancellation charges as set out below.

  • More than eight weeks – no charge.
  • Between two and eight weeks – 50% charge.
  • Less than two weeks – 100% charge.

2.3.3. Requests to transfer a booking from one course date to another made two or more weeks in advance, will incur a 50% charge.
2.3.4. Requests to transfer a booking from one course date to another made within two weeks of the course date, will be rescheduled at full cost.
2.3.5. In exceptional circumstances, part or all of these charges may be waived at B11’s discretion.
2.3.6. Where the minimum number of bookings is not met, B11 Education may need to reschedule or cancel a training course.
2.3.7. Rescheduling or cancellation of a course by B11 will not incur any charges. Delegates will be offered an alternative date but, where these are not suitable, payments received will be repaid in full.

Please note: bookings made for any travel and accommodation required, are entirely at the risk of the individual and B11 advises that flexible options are chosen. B11 is unable to reimburse any monies lost because of advance bookings of hotel or travel